Eurofins Poland >> Oferty pracy >> SSC Team Leader

SSC Team Leader

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Join today in our NEWLY opened SSC in Katowice as:

Team Leader in PtP, OtC and General Accounting Department

and support the work of the Group Service Center.

We offer:

  • International experience
  • Meaningful work towards process excellence
  • Support in growth and development within organization
  • Open communication
  • Attractive salary and bonuses   package
  • Medical care
  • Sport card

Your main responsibilities will be:

  • Manage day to day service delivery
  • Contribute to the development of relevant service level agreements
  • Monitor and report service delivery against performance and quality standards defined in relevant service level agreements
  • Identify and drive improvement opportunities to increase process efficiency and effectiveness
  • Contribute to cross-process performance improvement initiatives
  • Be „face to the customer“ and manage relations with European Eurofins entities
  • Support Transition projects (For those who are keen on travelling opportunity to take part in Knowledge Transfer in Eurpoean Eurofins locations)

What we expect from You:

  • Experience in supervising staff (preferably in BPO/SSC environment)
  • Experience of managing performance against Service Level Agreements
  • Experience in managing relation with customers (internal or external)
  • MS Dynamics (AX) or GreatPlains knowledge will be an asset
  • Master or Bachelor Degree in Finance/Accounting/Engineering or equivalent.
  • Fluent English (written and spoken); French, German, Dutch, Italian, Spanish or any of Nordic languages for selected teams