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Process Operations Manager of PtP, OtC, GA Department

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With over 38 000 staff in more than 410 laboratories across 44 countries, Eurofins Scientific is a life sciences company operating laboratories to provide a comprehensive range of analytical testing services drawing on the latest developments in biotechnology. The Group specialises in delivering analytical testing and advisory services to clients from a wide range of industries including in between the pharmaceutical, food and environmental sectors.

Following a dynamic growth, Eurofins is currently strengthening our Group Service Centre in Katowice, providing services to European Group Entities in areas such as: purchasing, reporting, controlling, recruitment and IT.

Grow with us and join our team as:

Process Operations Manager of PtP, OtC, GA Department

Location: Katowice


Main responsibilities:

  • Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards
  • Ensure process compliance with Group Business Process Model
  • Ensure processes and operating procedures are clearly defined, documented and up-to-date
  • Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate
  • Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective processImplement internal control framework for processes in scope
  • Provide Senior Management with regular performance reports
  • Be „face to the customer“ and manage relations with European Eurofins entities
  • Create friendly working environment which will attract and retail Talents
  • Support the Transition projects


  • Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment
  • Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
  • Experience in managing performance against Service Level Agreements
  • Experience in managing relation with customers (internal or external)
  • Openness for changes
  • Ability to work and adopt to dynamic environment
  • Master Degree in Business/Finance/Accounting or equivalent
  • Fluent English (written and spoken)
  • High level of energy, drive and passion
  • Strong stakeholder management and presentation skills

We offer:

  • Unique opportunity to take play key role in establishing and growing new SSC
  • Becoming part of Eurofins SSC Leadership Team
  • Independency in team building and shaping the processes
  • International experience
  • Meaningful work towards process excellence
  • Support in growth and development within organization
  • Open communication
  • Attractive remuneration and bonus package
  • Attractive package of benefits: Multicafeteria system, Multisport Card, private medical care, group insurance