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IT Infrastructure Field Service Technician (English)

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With over 32,000 staff in more than 410 laboratories across 42 countries, Eurofins Group believes it is the world leader in food, environment and pharmaceutical products testing and that it is also one of the global independent market leaders in certain testing and laboratory services for agroscience, genomics and discovery pharmacology and for supporting clinical studies. In addition, Eurofins is one of the significant emerging players in specialty clinical diagnostic testing in Europe and the USA. Following a dynamic growth, Eurofins is now focusing a lot on process excellence and compliance. Hence as a part of an exciting challenge of making its Finance and other processes more efficient, harmonized and close to best in class, Eurofins is currently establishing in Katowice, Poland a near-shore Shared Service Centre (SSC) providing services to European Group Entities.

Grow with us and join our team as:

IT Infrastructure Field Service Technician (English)

 Location: Katowice

As an IT Infrastructure Support Specialist your primary responsibility will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. 

Duties and Responsibilities:

  • In-depth knowledge on Eurofins company structure, policies, processes and procedures;
  • Provide technical support to Eurofins IT users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment.
  • End user account maintenance; including account creation, ongoing maintenance and deletion;
  • Maintain the front-end IT infrastructure (Workstations, Smartphones, Jabber, GotoMeeting etc) and ensure their reliability.
  • Follow and further develop standard Service Desk operating procedures;
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests.
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues.
  • Interact with programmers and Infrastructure staff on issues that have been escalated.
  • Prepare documents for SOPs & Change Requests and also follow ups
  • Document all interactions and problem resolution.
  • Provide L1/L2 support of Eurofins In-house applications.
  • Administrative tasks related to Microsoft technology such as Active Directory and Exchange and Symantec AntiVirus and several other.

Requirements:

  • Advanced written and verbal communication skills in English;
  • At least 2 years’ experience in IT support;
  • The ability to work independently and as part of a team with a courteous and professional attitude;
  • Excellent time management and prioritization skills;
  • Software troubleshooting ability for problem research and error isolation;
  • Problem solving and the ability to handle multiple projects/clients at once in a fast paced environment;
  • Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;
  • Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
  • Experience working with PC based hardware, software and networking components;
  • Experience in IT Service Desk;
  • Undergraduate degree in IT or equivalent by experience or industry certifications.

We offer:

  • Very attractive, multicultural and friendly project environment in fast growing international company;
  • Cooperation with highly skilled and professional team of architects, functional and technical experts;
  • Hands-on experience and participation in establishing of business & IT enterprise architecture;
  • Flexible working hours including combination of remote work, home office and international travels;
  • Possibility to grow and make the next step in your professional career and self-development
  • Long-term relationship and very attractive and competitive salary package and bonus

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